1. AIM

These General Terms and Conditions govern the purchase of the products offered on the website www.nutribiolite.com, owned by Nutribiolite S.L. (hereinafter, Nutribiolite). The purchase of any of the products entails the full and unreserved acceptance of all General Terms and Conditions indicated, without prejudice to the acceptance of the Specific Conditions that may be applicable when purchasing certain products. These General Terms and Conditions may be amended without prior notice, and it is therefore recommended that you read their contents carefully before purchasing any of the products offered.

2. IDENTIFICATION

Nutribiolite, in compliance with the Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (‘Directive on electronic commerce’), hereby informs you that:

  • Its company name is: Nutribiolite, S. L.
  • Its company tax code is: ES B47803804
  • Its registered office is at: c/ Murillo 6, 1B, 47007 Valladolid, España
  •  It is registered in the Mercantile Registry of Valladolid: page VA-31321, sheet 217 and volume 1573
  • It is registered in the Spanish Agency for Food Safety and Nutrition  with the RGSEAA number: 26.019586/VA and in the Spanish Agency for Food Safety and Nutrition (AESAN), complying with the requirements of the HACCP standards in accordance with the Regulations (CE) nº 852/2004 and nº 178/2002, relative to the hygiene of food products and the establishment of the principles and general requirements of food legislation.

3. COMMUNICATIONS

To communicate with us, we offer you the following different forms of contact:

All notifications and communications between users and Nutribiolite will be deemed effective, for all purposes, when made via any of the means indicated above.

4. PRODUCTS

The products offered, together with their principal characteristics and price, are displayed on the screen. Nutribiolite reserves the right to decide, at any time, the products and/or services that are offered to customers. Nutribiolite may therefore, at any time, add new products and/or services to those currently offered. Similarly, Nutribiolite also reserves the right to withdraw or cease offering, at any time and without prior notice, any of the products offered. Certain weights, measures and similar descriptions are approximate in nature, and are provided for illustrative purposes only. All of the foregoing is without prejudice to the fact that the purchase of any of the products may only be made through the customer’s subscription or registration, with Nutribiolite granting the person concerned a username and password, which will identify and personally enable them to access the products.

Once inside www.nutribiolite.com, and to access procurement of the different products, the User must follow all the instructions indicated in the purchase process, which will entail the reading and acceptance of all the general and specific conditions set out at www.nutribiolite.com.

5. AVAILABILITY AND REPLACEMENTS PRODUCTS

Nutribiolite aims to guarantee the availability of all products that are advertised through www.nutribiolite.com. However, if any product requested is not available, or if it has sold out, the customer will be informed by email or telephone as soon as possible. If the product is not available, and if the consumer has been duly informed, Nutribiolite may supply a product with similar characteristics without any increase in price, in which case the consumer may accept or reject it by exercising their right of withdrawal and termination of the contract. If all or part of the order is unavailable, and the customer rejects the replacement products, the sum already paid will be refunded in the same way that it was paid, provided this falls within the returns period. If the refund cannot be made to the card because the POS no longer permits it, a bank transfer will be made to the account number indicated by the customer.

6. TRADEMARKS

Certain trademarks, trade names, service marks and logos used or displayed on this Website are registered and unregistered trademarks, trade names and service marks of Nutribiolite. None of the content of this website grants any license or right of use over any trademarks, trade names, service marks or logos displayed on this Website, without the prior written permission of Nutribiolite.

7. LINKS TO THIRD PARTIES

This website may contain links to websites beyond the ownership, management or control. Such links are provided solely for your convenience. If you use these links, you will leave this website. We will not be responsible for any content, materials or other information included on or accessible from such third-party websites. We will not endorse or provide any confirmation or guarantee about such third-party websites, about any content, documentation or other information included on or accessible from such websites, or the results that you may obtain from using them. If you decide to access any third-party websites linked to or from this Website, you do so at your own risk.

8. CONFIDENTIALITY

The confidentiality of our customer information and contacts is an absolute priority. This entails, in particular, that:

  • Under no circumstances will we provide your data or any personal information to third parties.
  • The pack’s outer packaging will not state the nature of its contents.
  • The privacy of your email will be strictly respected.

Learn more about our privacy policy.

9. NEWSLETTER

At www.nutribiolite.com, you can choose if you want to receive our newsletter. The link for your subscription is available on our website. You can also subscribe from this link: Subscribe to the newsletter. If you no longer wish to receive our newsletter, you can unsubscribe at any time by clicking on the “unsubscribe” link sent at the end of each of the newsletters.

10. HEALTH-RELATED INFORMATION

Statements about food supplements are not intended to diagnose, treat, cure or prevent any disease or health condition. Food supplements are not medicines, since their objective is to improve well-being or supplement the diet and not serve as a treatment or cure for a disease. For this reason they are aimed at people in good health and to consume them no prescription is required.

The information contained on the Website is provided for illustrative purposes only, and is not intended to replace advice given by your doctor or other healthcare professionals. You must not use the information available on the website or through the website to diagnose or treat a health problem or illness, or to prescribe any medication. You should read all the information on the product’s container carefully before using it.

11. PURCHASING AND/OR TRANSACTION PROCESS

To make any purchase on www.nutribiolite.com, the customer must be of legal age. The customer is also required to be registered at www.nutribiolite.com by completing a data collection form that provides Nutribiolite with the information required for the transaction. Such data must, in all circumstances, be a true, accurate and complete statement of your identity and the customer must expressly consent through the acceptance of Nutribiolite’s privacy policy.

The steps to follow to make the purchase are:

  • The customer will be informed prior to the completion of each purchase of the exact amount of each of their orders.
  • The purchase can only be made online.

It is also recommended that the customer print and/or keep a physical copy of the terms and conditions of sale when placing their order, as well as proof of receipt sent by Nutribiolite.

Nutribiolite undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, that can or has the potential to damage their goodwill or negatively influence them . The following activities are prohibited under the card brand programs:

  • The sale or offer of a product or service that is not in full compliance with all the laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.
  • Furthermore, at www.nutribiolite.com the sale of medicine is explicitly prohibited.

12. BILLING

The customer’s invoice will be available via e-mail to the customer´s e-mail address, if requested. You can do it through the email: cliente@nutribiolite.com .

13. DELIVERY

13.1. Mainland Spain and the Balearic Islands

Shipments to mainland Spain and the Balearic Islands are carried out in 24 or 48 hours (business days), depending on the time the order is placed. No shipments are made for the Canary Islands and the autonomous cities of Ceuta and Melilla. Orders are processed from Monday to Friday until 20:30 (Madrid time) and are shipped the next business day in the morning. It is from this moment when the delivery period begins to count. Orders placed after 20:30 (Madrid time) are processed the next business day. You will receive an automatic email confirming the shipment of your order on the day of dispatch. Shipments to mainland Spain of a value equal to or greater than 30€ are free.

13.2. Mainland Portugal

Shipments to mainland Portugal are carried out in 2-3 business days, depending on the time the order is placed. No shipments are made for the autonomous regions of the Azores and Madeira. Orders are processed from Monday to Friday until 20:30 (Madrid time) and are shipped the next business day in the morning. It is from this moment when the delivery period begins to count. Orders placed after 20:30 (Madrid time) are processed the next business day.  You will receive an automatic email confirming the shipment of your order on the day of dispatch. Shipments to mainland Portugal are free for orders of 35€ or more.

13.3. Italy, France and Germany

Shipments made to Italy, France and Germany take 4-6 business days. Orders are processed from Monday to Friday until 20:30 (Madrid time) and are shipped the next business day in the morning. It is from this moment when the delivery period begins to count. Orders placed after 20:30 (Madrid time) are processed the next business day.  You will receive an automatic email confirming the shipment of your order on the day of dispatch. Shipments to Italy are free with the express rate (shipments in 4 days) for purchases over 45€. In all cases, the information on delivery time and applied rate will appear next to the shipping method used and before finalizing your purchase.

13.4. Rest of europe

In addition to Spain, Portugal, Italy, France and Germany, shipments are made to the following selected European countries: France, Germany, Austria, Belgium, the Netherlands, Denmark, Luxembourg, Switzerland, the Czech Republic and Poland. For countries outside the European Union (Switzerland), additional customs, tolls or fees may apply upon arrival of the package, which will be borne by the customer. If the client wishes his order to be sent to countries other than those mentioned above, please contact us through our email: cliente@nutribiolite.com. Shipments to selected countries take between 4-12 days, depending on the time and country for which the order is placed. Orders are processed from Monday to Friday until 20:30 (Madrid time) and are shipped the next business day in the morning. It is from this moment when the delivery period begins to count. Orders placed after 20:30 (Madrid time) are processed the next business day.  You will receive an automatic email confirming the shipment of your order on the day of dispatch. Shipping is free for purchases over € 50 €, for the EU selected countries mentioned above.

14. PRICES, SHIPPING COSTS, TAXES AND FORMS OF PAYMENT

The prices of the products that are offered in www.nutribiolite.com will be expressed in EUROS (€), unless otherwise stated, and will be guaranteed for the duration of their validity, except for printing errors and regardless of the destination of the order. The final prices of all products, together with their characteristics, offers, discounts, etc., are reflected in each of the articles that appear in the catalog of www.nutribiolite.com. Products have VAT included (10%) and shipping costs may vary depending on the delivery address of your order.

Product prices may vary at any time. In this case, the price to apply will be the one in force on the date the order is placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before the customer formalizes their acceptance.

14.1. Secure connection

At Nutribiolite we guarantee maximum security and privacy to our clients, both in the browsing process, with 100% secure pages, and when making the purchase of their favorite product. Our page has the HTTPS protocol (Hypertext Transfer Protocol Secure) which uses a special SSL transmission protocol signed by a valid certifying entity. To verify that you are in a protected environment, make sure an “S” appears in the navigation bar (“https”://) and the icon: ).

In addition, our page has SECURE PAYMENT. This system and its security and encryption protocols guarantee the encrypted sending of data, avoid identity theft and guarantee secure payment, both for the user and for the online store. This system has “VERIFIED BY VISA” and “MASTERCARD SECURECODE” payment, internationally recognized as payment systems with maximum security on the internet. In addition, at www.nutribiolite.com we also make payments available through the PAYPAL payment platform.

14.2. Debit or credit card: Visa, Visa Electron, MasterCard and Maestro

Payments by credit or debit card are managed through an electronic payment platform POS (Point of Sale Terminal) managed by Redsys. Nutribiolite at no time has access to credit or debit card numbers. This personal data is sent directly to the bank, without Nutribiolite being able to access it.

The flow of a payment by credit or debit card through the virtual POS is done through the following sequence of steps:

  1. The customer selects the products he wants to buy on our page and adds it to the shopping cart.
  2. After clicking on the “FINISH PURCHASE” button, the client’s browser session is redirected to the URL of the virtual POS. In this URL the customer enters the card details to proceed with the payment.
  3. The virtual POS informs Nutribiolite of the result of the operation and returns the client’s browser session to the Nutribiolite page so that they can continue browsing the online store.

In this process, the card details are reported at the virtual POS, so Nutribiolite has no contact with these details. The cards accepted are the same as those accepted in shops with a physical POS, specifically Visa, Visa Electron, MasterCard and Maestro.

14.3. PayPal

Our page allows PayPal payments, a platform specialized in the management of electronic payments. With PayPal, it is enough to create an account on the platform, have a card linked to that account (which will work as a kind of deposit) and an email associated with the card. For more information clik here: PayPal

14.4. Multibanco (only available for Portugal)

Our website provides MULTIBANCO payments, exclusively for our clients in Portugal. After completing your purchase, you can select the MULTIBANCO option. In this case, a message will appear with the data “REFERENCE”, “ENTITY” and “AMOUNT” to pay. To make the payment, simply go to a MULTIBANCO ATM in Portugal and select “Payment for Services” and enter the information provided. You can also carry out this operation from your homebanking service in Portugal. Your order will be processed after we receive confirmation of your payment. More information on the official website of Multibanco (information in Portuguese).

15. RETURNS AND WITHDRAWAL

Our return policy is part of and must be read in conjunction with our General Terms and Conditions. Nutribiolite reserves the right to change this policy when necessary.

Important: According to the General Law for the Defense of Consumers and Users of Royal Decree 1/2007, of November 16, the customer will have the right to withdraw from the contract, that is, to return the products of the purchase, for a maximum period of 14 calendar days from receipt, without the need to indicate the reason and without incurring any cost, except shipping costs, in accordance with those provided for in art. 103 of the mentioned Royal Decree. In addition, according to this article, the consumer loses the right of withdrawal / return in the case of supply of sealed goods (such as food supplements) that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

Simple return: The customer will have a maximum period of 14 calendar days from the receipt of the requested products to inform Nutribiolite of their desire to withdraw from the contract. For that, you will only have to send us an e-mail with you number order and the reason you decide to return your product.

e-mail to create a return

The withdrawal implies that Nutribiolite will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days from the date on which it has been informed of the decision to withdraw from the client’s contract, following the same procedure chosen by the client. for your compost. To exercise the right of withdrawal, it is essential that the product is in perfect condition, without being opened or used and with its corresponding original packaging. Once we receive your request, we will contact the customer to indicate the details of the return. The customer will bear the costs of returning the goods.

It is important that you check the status of your order or items when you receive them and always before using them. If errors or problems occur, you will need to contact our customer service (cliente@nutribiolite.com) so that we can discern the cause. As part of our customer satisfaction policy, we will do our best to resolve the issue as quickly and easily as possible. We will review each case individually when considering product return. In some cases, we may need more information such as photos so that we can decide the best course of action. Our goal is to provide the best solution as quickly as possible.

16. WARRANTY

If the product does not comply with the contract, the consumer may choose to return the product, in accordance with chapter 15 of these Terms and Conditions. To find out the steps that must be followed in the event of problems in a product, you can contact Nutribiolite’s Customer Service: cliente@nutribiolite.com.

17. CUSTOMER SERVICE AND COMPLAINTS

To make a complaint or claim to Nutribiolite, the customer should contact the customer service department via the following email address: cliente@nutribiolite.com.

According to the EU’s online dispute resolution for consumer disputes, and in accordance with Article 14.1 of Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution platform, which is available via the following link:

Europe consumers

Claim form

18. APPLICABLE LAW

These conditions will be governed by the Spanish legislation in force. The language used will be Portuguese, Spanish and English.

Updated on: 18/01/2021