Shipping, returns, and right of withdrawal

Nutribiolite will not process any orders where the delivery destination is a PO box. During the ordering process, the customer will be asked to provide a shipping address, which will be used as the delivery address for the order. Orders are considered eligible for processing once full payment has been received. Orders are processed every business day until 2:00 pm (Spanish peninsular time) and shipped the next business day. The delivery period starts from this moment. Orders placed after 2:00 pm will be processed on the following business day. Orders placed over the weekend will be processed by 2:00 pm on the following business day and shipped the next business day. Business days are understood as Monday to Friday, excluding public holidays, both local (city of Valladolid and destination city), regional (Autonomous Community of Castile and León), and national holidays (Spain and the destination country). The customer will receive an automatic confirmation email regarding the shipment of their order on the day it is dispatched. In the event of any unforeseen or evident inability to meet the indicated delivery times, the customer will be notified as soon as possible via email. The order will be delivered to the shipping address provided by the customer or to the collection point selected during checkout, depending on the delivery method chosen and its availability. Home delivery Orders for home delivery will be sent to the address provided by the customer. The carrier will make a maximum of 2 delivery attempts. If these are unsuccessful, the carrier will hold the order for a maximum of 6 days. After this period, the order will be returned to Nutribiolite’s facilities. Any additional shipping will be the sole responsibility of the customer, who must bear the full cost. Collection at an InPost or SEUR Pickup point Orders using this delivery method will be sent to the collection point selected during checkout. This option does not include home delivery or delivery attempts at the customer’s home address. When the order is available for collection, the customer will receive a notification with instructions and the deadline for collecting it. The collection period may vary depending on the carrier and the selected point; the deadline stated in that notification will apply. If the order is not collected within the stated period, it may be returned to Nutribiolite. In that case, Nutribiolite will contact the customer to explain the available options.