Herein we explain our shipping and refund policies.
The present text is part of our Terms and Conditions that regulate the purchase of the products offered on the website nutribiolite.com, owned by Nutribiolite S.L. (hereinafter, Nutribiolite).
Nutribiolite will not process any order whose delivery destination is a post office box.
When placing the order, the customer will be asked for a shipping address. This address will be considered as the shipping address for the shipment of the order.
Orders are considered ready for processing after full payment of the order. They are processed every working day until 14:00 (Central European Time, CET) and shipped on the next working day. It is from this moment that the delivery time begins to count. The processing of all orders placed after 14:00 p.m. (CET) will be done in the following working day. Orders placed during the weekend will be processed until 14:00 (CET) on the next business day.
Working days are understood to be all days from MONDAY TO FRIDAY, expressly excluding holidays, both local (Valladolid), regional (Community of Castilla y León), and national holidays (Spain and country of destination).
The customer will receive an automatic email confirming the shipment of his order on the day of shipment. In the event of an unexpected or obvious impossibility to meet the deadlines indicated, the customer will be informed as soon as possible via email.
Shipments will be made to the address indicated by the customer, which will be communicated to the transport agency designated by Nutribiolite to carry out the delivery of the order. The agency will make up to a maximum of TWO attempts. If they are unsuccessful, the agency will keep the order for a maximum period of 6 days after which it will be returned to Nutribiolite’s facilities. Subsequent shipments will be assumed again and entirely by the customer.
Nutribiolite will only ship to the following areas:
Shipping costs and estimated delivery time are described in the table below.
| SHIPPING ZONE | SHIPPING COST (INCL. VAT) | TIME DELIVERY |
|---|---|---|
| Spain (mainland) | 4,96 € Free shipping for orders over 30 €. | 1-3 business days |
| Spain (Balearic Islands) | 6,99 € Free shipping for orders over 45 €. | 2-4 business days |
| Portugal (mainland) | 5,04 € Free shipping for orders over 35 €. | 1-3 business days |
| Italy | 19,96 € Free shipping for orders over 60 €. | 4-6 business days |
| Germany | 16,17 € Free shipping for orders over 60 €. | 4-6 business days |
| France (mainland) | 17,41 € Free shipping for orders over 60 €. | 4-6 business days |
| Luxembourg | 16,08 € Free shipping for orders over 60 €. | 4-6 business days |
| Austria | 18,18 € Free shipping for orders over 60 €. | 4-6 business days |
| Belgium | 17,16 € Free shipping for orders over 60 €. | 4-6 business days |
| Netherlands | 20,34 € Free shipping for orders over 60 €. | 4-6 business days |
NOTE:
Our return policy is part of and should be read in conjunction with our Terms and Conditions. Nutribiolite reserves the right to change this policy when necessary.
Important: According to the Spanish General Law for the Defense of Consumers and Users of Royal Decree 1/2007 of November 16, 2007, the customer has the right to withdraw from the contract, ie, return the products of the purchase, for a maximum period of 14 calendar days from receipt, without stating the reason and without incurring any cost, except shipping costs, in accordance with the provisions of art. 103 of the aforementioned Royal Decree. Furthermore, according to this article, the consumer loses the right of withdrawal/return in the case of supply of sealed goods (such as food supplements) which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
Easy return: The customer will have a maximum period of 14 calendar days from receipt of the ordered products to inform Nutribiolite of his wish to withdraw from the contract, i.e. to return the products. To do so, you will only have to contact us through our e-mail (cliente@nutribiolite.com) indicating your order number and the reason for the return.
The withdrawal implies that Nutribiolite will proceed to refund the amount already paid by the customer within a maximum period of 14 calendar days from the date of receipt of the product returned by the customer, following the same procedure chosen by the customer for payment. To exercise the right of withdrawal, it is essential that the product is in perfect condition, unopened or unused and with its original packaging. Once we receive your request we will contact the customer to indicate the details of the return. The customer will bear the cost of returning the goods.
It is important that you check the condition of your order or items when you receive them and always before use. If errors occur or problems arise, you will need to contact our customer service (cliente@nutribiolite.com) so that we can discern the cause. As part of our customer satisfaction policy, we will make every effort to resolve the problem as quickly and easily as possible. We will review each case on an individual basis when considering the return of the product. In some cases, we may need more information such as photos so that we can decide the best course of action. Our goal is to provide the best solution as quickly as possible.
❱ Last update: 02/01/2023
