1. Shipping
Mainland Spain and the Balearic Islands
Shipments to mainland Spain and the Balearic Islands are carried out in 24 or 48 hours (business days), depending on the time the order is placed. No shipments are made for the Canary Islands and the autonomous cities of Ceuta and Melilla. Orders are processed from Monday to Friday until 20:30 (Madrid time) and are shipped the next business day in the morning. It is from this moment when the delivery period begins to count. Orders placed after 20:30 (Madrid time) are processed the next business day. You will receive an automatic email confirming the shipment of your order on the day of dispatch. Shipments to mainland Spain of a value equal to or greater than 30€ are free.
Mainland Portugal
Shipments to mainland Portugal are carried out in 2-4 business days, depending on the time the order is placed. No shipments are made for the autonomous regions of the Azores and Madeira. Orders are processed from Monday to Friday until 20:30 (Madrid time) and are shipped the next business day in the morning. It is from this moment when the delivery period begins to count. Orders placed after 20:30 (Madrid time) are processed the next business day. You will receive an automatic email confirming the shipment of your order on the day of dispatch. Shipments to mainland Portugal are free for orders of 35€ or more.
Italy, France and Germany
Shipments made to Italy, Fra nce and Germany take 4-6 business days. Orders are processed from Monday to Friday until 20:30 (Madrid time) and are shipped the next business day in the morning. It is from this moment when the delivery period begins to count. Orders placed after 20:30 (Madrid time) are processed the next business day. You will receive an automatic email confirming the shipment of your order on the day of dispatch. Shipments to Italy are free with the express rate (shipments in 4 days) for purchases over 45€. In all cases, the information on delivery time and applied rate will appear next to the shipping method used and before finalizing your purchase.
Rest of europe
In addition to Spain, Portugal, Italy, France and Germany, shipments are made to the following selected European countries: Austria, Belgium, the Netherlands, Denmark, Luxembourg, Switzerland, the Czech Republic and Poland. For countries outside the European Union (Switzerland), additional customs, tolls or fees may apply upon arrival of the package, which will be borne by the customer. If the client wishes his order to be sent to countries other than those mentioned above, please contact us through our email: cliente@nutribiolite.com. Shipments to selected countries take between 4-12 days, depending on the time and country for which the order is placed. Orders are processed from Monday to Friday until 20:30 (Madrid time) and are shipped the next business day in the morning. It is from this moment when the delivery period begins to count. Orders placed after 20:30 (Madrid time) are processed the next business day. You will receive an automatic email confirming the shipment of your order on the day of dispatch. Shipping is free for purchases over € 50 €, for the EU selected countries mentioned above.
2. Returns and withdrawal
Our return policy is part of and must be read in conjunction with our General Terms and Conditions. Nutribiolite reserves the right to change this policy when necessary.
Important: According to the General Law for the Defense of Consumers and Users of Royal Decree 1/2007, of November 16, the customer will have the right to withdraw from the contract, that is, to return the products of the purchase, for a maximum period of 14 calendar days from receipt, without the need to indicate the reason and without incurring any cost, except shipping costs, in accordance with those provided for in art. 103 of the mentioned Royal Decree. In addition, according to this article, the consumer loses the right of withdrawal / return in the case of supply of sealed goods (such as food supplements) that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
Simple return: The customer will have a maximum period of 14 calendar days from the receipt of the requested products to inform Nutribiolite of their desire to withdraw from the contract. For that, you will only have to click on this button:
A page will open, through which you will need to enter your registration email and follow the instructions.
The withdrawal implies that Nutribiolite will proceed to refund the amount already paid by the client within a maximum period of 14 calendar days from the date on which it has been informed of the decision to withdraw from the client’s contract, following the same procedure chosen by the client. for your compost. To exercise the right of withdrawal, it is essential that the product is in perfect condition, without being opened or used and with its corresponding original packaging. Once we receive your request, we will contact the customer to indicate the details of the return. The customer will bear the costs of returning the goods.
It is important that you check the status of your order or items when you receive them and always before using them. If errors or problems occur, you will need to contact our customer service (cliente@nutribiolite.com) so that we can discern the cause. As part of our customer satisfaction policy, we will do our best to resolve the issue as quickly and easily as possible. We will review each case individually when considering product return. In some cases, we may need more information such as photos so that we can decide the best course of action. Our goal is to provide the best solution as quickly as possible.
Last updated: 23/03/2021
